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Shipping

All orders are shipped within 48 hours Monday through Friday 9am - 6pm. Halcyon products are shipped in 24 hours of a completed build.


Order Tracking

The tracking number is provided by the shipping carrier. We will update your order with the tracking information as soon as we receive it. Please note that we do not ship in cheaper non-trackable methods.


Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, your volume and your location. However, purchases that exceed Rs.1,500 come with free shipping. So if you are ordering a large item, go ahead and place your order without worrying about your shipping costs.


Back Orders

In rare cases, few slow-moving items get on a ‘Back Order’ basis. This means, when you place an order with us, we will request our supplier to ship it to us. If this is the case, we shall either intimate you or the information maybe available during purchase itself. If this occurs, we will ship you the part that is in stock, and when the item becomes available, we will ship the rest of your order. You will not be charged any additional shipping and handling for the second shipment, of course.


Insurance

All shipments from us are insured against damage and theft. As stated in the Warranty, PrivacyReturn and Refund Policies, we will honour the delivery first and send you a new shipment soon as we have analysed the situation. We will have our agent come and collect the damaged product, upon which your shipment will immediately be resent to you.


Thank you for your interest in our products that we sell with pride. As we grow and learn to serve you better, we kindly ask that you work with us as we pursue your satisfaction.